Fighting Covid19 - PhenoPen Starter Kit + 4 Pack Replacement Cartridges 25% Off - Use coupon code: fightingcovid19
Starter Kit + 4 Pack 25% Off: fightingcovid19

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Frequently Asked Questions


What is CBD?

CBD is short for Cannabidiol - a naturally occurring compound in cannabis and hemp. CBD is the baby cousin of THC - the compound in cannabis that’s associated with “getting high” or “stoned.” CBD offers no psychoactive effects and is both non-toxic and non-addictive.

Can CBD make me high?

The short answer to this is a resounding NO, but CBD can leave you feeling calm and relaxed and ready for a good night’s sleep. CBD doesn’t make you feel lethargic or disoriented and there are no after-effects when you wake up in the morning. Many people who use CBD claim it gives them a feeling of wellbeing; both when taking it and for many hours after.

What’s the best way to take CBD?

That depends on the specific needs of the user. For those requiring immediate relief, vaping CBD is the recommended delivery system as the active compound enters the bloodstream immediately. When CBD is ingested in oil or edible form it takes 1-2 hours for the full effects to be felt.


What is the PhenoPen?

The PhenoPen is a bespoke, high-end vaping device, expertly created and crafted for use with CBD extract. The device is breath activated, easy to use and can be introduced as part of an all-round holistic way of living.

PhenoPen dimensions:
Length: 105mm with sleeve installed
Diameter: 14mm
Weight: 27 Grams

What inside the cartridge?

Basically just Hemp and CBD, nothing else. That’s what makes the PhenoPen unique as we use no carrier liquids like PG, VG or MCT. We also keep well away from solvents, additives, pesticides, and heavy metals. The liquid inside each PhenoPen cartridge consists of Hemp, CBD, and Terpenes. It doesn’t get much purer and cleaner than that.

How long does a PhenoPen cartridge last?

This very much depends on one’s personal style of vaping and what they are using CBD for. Each PhenoPen cartridge contains 500 mg of pure hemp extract with 300mg of CBD and can last anything from a week to a month. Each Phenopen cartridge provides approximately 300 small-to-medium puffs (dependant on a number of factors).

Here is a rough guide depending on usage:
Beginner: 300 puffs per cartridge total - 5 puffs per day = 60 days
Intermediate: 300 puffs per cartridge total - 10 puffs per day = 30 days
Advanced: 300 puffs per cartridge total - 20 puffs per day = 15 days

Shipping & Returns

How long do I have to wait?

We process orders as soon as they’re received and shipping typically takes between 2-5 business days.


If you’re not fully satisfied with your purchase, please send the unused item(s) back to us in their condition with all relevant paperwork, postage, and receipts attached. This must be done within 30 days from the date the items were shipped for a full refund or exchange. No refund or exchange will be available for any item that: (i) is returned used or (ii) received by us after 30 days from the date on which the item was shipped. Such items will be dealt with at our sole discretion and will not be returned.
Shipping and handling charges are not refundable. Please note that we are not liable for any item which is sent back to us until the item is received (and subject to our return policy).
Upon receiving your returned item and after processing your request, we will send you an email confirming the refund (subject to our return policy). The refund can only be issued to the credit/debit card that was used to purchase the item(s), or to the bank account where the wire transfer was made from. In cases where a gift is received, please note that a refund will not be credited to you; you may exchange your item for one that is of equal or higher value and we will charge you the difference.
Please indicate on your invoice which item(s) you are returning, and whether you’d like a refund or exchange (if exchange, please also list, where applicable, requested items such as colors and sizes).


If you want to exchange an item you purchased for another PhenoPen product please provide a clear indication of the item you wish to exchange your item for (in addition to the abovementioned conditions); you will receive an email from us when the new item(s) ships (subject to our exchange policy). There is no additional shipping charge for exchanges. If the requested item is not available, you will be refunded instead (subject to our return policy), and will receive an email confirmation. Any difference in price for exchanges will be charged or refunded to the same credit card used to place the original order.


Is CBD legal where I live?

As of today, CBD, subject to certain restrictions, is legal in most EU countries as well as in the US and most of the Latin America region. It should be noted that if you wish to have a more conclusive answer, feel free to contact us and we will be happy to assist.