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WOOCS 2.1.9

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WOOCS 2.1.9

Frequently Asked Questions


What is CBD?

Cannabidiol—CBD is a cannabis compound that has significant medical benefits, but does not make people feel “stoned.” The fact that CBD-rich cannabis is non-psychoactive or less psychoactive than THC-dominant strains makes it an appealing option for many patients.

Can CBD make me high?

No, CBD is naturally non-psychoactive. You may, however, feel more relaxed, which some people also associate with being “high” or any psychotic side effects.

What’s the most efficient way to consume CBD?

The most appropriate delivery system for CBD is one that provides an optimal dose for a desired duration with few unwanted side effects. For instance, by heated and inhaled concentrated extracts with a vape pen. Inhalation is good for treating acute symptoms that require immediate attention.


What is the PhenoPen CBD Vape?

The PhenoPen is a high end vaping device which utilizes CBD extract. The PhenoPen is constructed from top quality raw materials and superb engineering to produce the next revolution in vaping.
- Length: 105mm with sleeve installed
- Diameter: 14mm
- Weight: 27 grams

What's in the CBD cartridge?

100% pure CBD extract that contains no additives, alcohol, or animal extracts and is based purely from certified hemp-derived CBD, that provides non psychoactive effects without additives or solvents.

How long does each CBD cartridge last?

Each cartridge contains 0.5 ML of 100% pure CBD extract which should last, on average, for a week.

Shipping & Returns

Shipping time

Shipping time within 5-7 business days.


If you are not satisfied with your purchase, please send the unused item(s) to us in its original condition, all tickets attached and a copy of your invoice, within 30 days of the date in which your item(s) were shipped to you for a full refund or an exchange. No refund or exchange will be available for any item that: (i) is returned used or (ii) received by us after 30 days from the date in which the item was shipped to you; such items will be dealt with at our sole discretion and will not be returned to you.

Shipping and handling charges are not refundable. Please note that we are not liable for any item which is sent back to us, until the item is received by us (and subject to our return policy).

Upon receiving your returned item and after processing your request, we will send you a confirmation email confirming the refund (subject to our return policy). The refund can only be issued to the credit/debit card that was used to purchase the item , or to the bank account the wire transfer was made from ,so if you receive a gift, please note that a refund will not be credited to you; you may exchange your item for one that is of equal or higher in value and we will charge you the difference.

Please indicate on your invoice which item(s) you are returning, and whether you'd like a refund or exchange (if exchange, please also list, where applicable, requested items such as colors and sizes).


If you wish to exchange the item held by you with another item of ours, please provide a clear indication of the item you wish to exchange your item for (in addition to the abovementioned conditions); you will receive an email from us when the new item(s) ships (subject to our exchange policy). There is no additional shipping charge for exchanges. If the requested item is not available, you will be refunded instead (subject to our return policy), and will receive an email when this is performed. Any difference in price for exchanges will be charged or refunded to the same credit card used to place the original order.


Is CBD legal in my Country?

CBD is fully Legal in the following Countries:
UK, Austria, Canada, Czech Republic, France, Germany, Netherlands, Slovenia, Spain, Switzerland, Italy, Portugal,Monaco, Peru, Brazil